Lia, the help assistant

Open Lia

Once signed in, click the “Help” button at the bottom right of the screen. Lia is CrossbordIA's AI assistant.

What Lia does

She answers your questions about using CrossbordIA, your credits or your plan, based on the help centre and in the language of the interface. When useful, she ends with a link to the relevant article. She can read, without changing anything, your company's data:

• the credit balance and its expiry date
• the plan and its renewal date
• classification batches in progress
• the code and justification of a saved classification, by reference
• the last ten customs invoices

What Lia does not do

She does not propose or guess a customs code: to get a code, run a classification. A code that is not in the classifications she has read is removed from her answer. She gives no legal advice, promises no refund, commercial gesture or deadline, changes nothing on your account and does not discuss any other company.

Talk to the team

Click “Talk to a human”, or ask Lia. She also hands over on her own any request about billing, disputes, personal data or a wrong code, and those she cannot answer. Our team replies by email from contact@crossbordia.fr.

Guided tour

If you are looking for where to do something, Lia can show you: click “Show me” under her answer. The right page opens and the element is highlighted, step by step, with four steps at most.

Voice mode

The “Voice” button reads answers aloud. If your browser supports it, you can also dictate your question.

Cost and limits

No credit is debited. A message is limited to 4,000 characters. If the assistant is unavailable, write to us at contact@crossbordia.fr.

Retention

A conversation is deleted 30 days after its last message, unless it was handed over to the team.