Help centre

    How can we help you?

    Step-by-step guides to classify your items, answer the engine's questions, import a catalogue and connect your tools.

    Explore by topic

    Each guide describes what the platform actually does, step by step.

    Getting started

    Create your account and classify a first item

    AI classification

    Questions, resumption, photo and customs supporting document

    Bulk import

    Classify a catalogue from an Excel or CSV file

    Product management

    Your catalogue, its codes by country and its supporting documents

    API & Integrations

    Integrate customs classification into your systems

    Need to identify a code right away? Browse the customs nomenclature by section and chapter, without an account.

    Frequently asked questions

    Method, credits, import, API: the essentials in a few lines.

    A question about your case?

    Once signed in, ask the help assistant (“Help” button, AI assistant); for everything else, our team replies by email and points you to the right plan or guide.