Customs invoice for a Shopify order

Where to request it

In the CrossbordIA app in your Shopify admin, “Factures douanières” (Customs invoices) page. You request it yourself, for a given order. CrossbordIA never queries Shopify.

Destinations

United Kingdom, United States, Norway and Canada. An order delivered within the European Union does not call for a customs invoice; a destination that is not covered is refused. In both cases, nothing is debited.

Blocking checks

Each line is matched to its CrossbordIA product sheet by the Shopify product ID, for the destination jurisdiction. The invoice is never produced if a check fails, and no credit is debited. The checks cover, in particular:

• the exporter's EORI number, missing or not valid according to the European Commission's validation service
• the exporter's company name and address
• the recipient's address: name, street, city, postal code, country
• each product: sheet present, customs description, confirmed destination code, country of origin, net weight, quantity
• the status of each product sheet for the destination
• for the United States: the confirmed English description of each product
• if your plan includes regulatory requirements: the requirements and pending questions for the destination

Cost

1 credit per invoice produced, debited after the PDF is generated. An unchanged order returns the existing invoice, with no new debit. A modified order produces a new version of the invoice.

Content

The invoice is bilingual English / French. It carries the export VAT exemption statement (article 262 I of the French General Tax Code) and, for the United States, the statement on the suspension of de minimis treatment.

• If a signatory is set in “My company”, the declaration “I declare that the information on this invoice is true and correct” is printed with their name, title and the date
• Without a signatory, a warning states that the declaration of accuracy remains to be signed
• The Name, Title, Date and Signature fields are left blank, to be completed by the declarant

Warnings

Non-blocking warnings may be shown. For example, above EUR 1,000 of goods, an export declaration (EAD) is required, made by the carrier or the customs broker.

Find the invoice

On the website, the invoice appears in “My orders”, “All invoices” tab, and on the order in the “Shopify orders” tab, with the “PDF” button. Review and sign it: as the exporter, you remain solely responsible for its content.